When you contact us for help, we may ask you to do some troubleshooting to help us identify the cause of the problem. We recommend taking the following steps:
- Confirm you are using a supported browser
- Check that you are using the latest version of the browser available for your operating system
- Open your Adobe Portfolio Editor in another browser. If you cannot replicate the problem, the issue is likely isolated to the first browser
- Clear your browser cache
- Disable browser extensions that may be interfering with the platform
If you've tried all of the steps above and continue to face the same issue, contact us. Please send in a description of what the problem is and any relevant screenshots!