In order for your custom domain to work with your Adobe Portfolio site, your DNS records will always need to point to Adobe Portfolio's IP addresses. When DNS records no longer point to your assigned Adobe Portfolio IP addresses or point to additional non-Adobe Portfolio IPs, your site cannot be reached.
What we do on our end to avoid interruption:
- We check whether or not your connected custom domain still points to us. You can check for yourself using whatsmydns.net
- We check whether there are any additional non-Adobe Portfolio DNS Records
- If your A Records are not pointing to your Adobe Portfolio IP addresses, we alert you via e-mail to update your DNS records
Note: DNS Records are not managed by Adobe Portfolio. For questions or concerns on why your DNS records changed, please contact your domain name provider.
To fix your custom domain, you will need to re-configure your custom domain by:
- Logging into your Portfolio Editor and removing your custom domain from within your Settings > Domain Name area
- Re-adding your custom domain and following the steps outlined here: Manually configuring a custom domain