If your custom domain suddenly stopped connecting to your Adobe Portfolio site, don’t worry — this usually means that your domain settings need to be updated or reconnected. Below are common reasons and steps to help you fix the issue.
What Might Have Happened
Your domain may have stopped pointing to Adobe Portfolio because:
- The domain settings were removed or changed by you or your domain registrar.
- The domain expired and was not renewed.
- DNS records were updated and no longer include Adobe’s required settings.
How to Reconnect Your Domain
To get your custom domain working with Adobe Portfolio again:
- Log in to your domain provider’s website (e.g., GoDaddy, Google Domains).
- Access your DNS or Domain Settings.
- Make sure your DNS records match the ones required for Adobe Portfolio. You can find your IP addresses by logging into Portfolio > Settings > Domain Name > Connect your domain.
- Save your changes.
- Return to Adobe Portfolio and reconnect your domain:
- Go to Settings > Domain Name
- Enter your domain and follow the prompts
Helpful Tips
- DNS changes can take up to 24–48 hours to fully update across the internet.
- If your site still isn't loading after 48 hours, double-check for typos or missing DNS records.
- Need help finding your DNS settings? Your domain provider's support can guide you.
Still Need Help?
If you've updated your DNS records and your domain still isn't working, contact us here with the name of your domain and a brief description of the issue.