To map an existing custom subdomain, log into your domain provider's DNS settings to modify the DNS Records.
Completing this is a bit different for each service, but it will likely consist of adding two A Records, which will look like this (example below):
A Record: Host: subdomain --> Points to: IP address
A Record: Host: www.subdomain --> Points to: IP address
Both are needed to connected your subdomain name within Adobe Portfolio.
Please ensure that you are adding the correct IP address. It can be found within your Portfolio Editor > Settings > Domain Name > Connect your domain. We provide you with two IP addresses in your website settings. The second IP address is an alternate, and not all DNS providers support two.
Finally, enter your custom subdomain in the Portfolio editor, in "Settings" > "Domain Name". Enter your custom subdomain and click "Apply".
*Please enter the root subdomain (without www in front).
*PLEASE NOTE: When you connect a custom subdomain to your site, you're changing its DNS (Domain Name System) settings. These changes can take anywhere between 24 and 72 hours to start working properly. Domain providers refer to this waiting period as "propagation time," or the time it takes for changes to update throughout the web.
Additionally, DO NOT remove & re-enter your custom subdomain name within Adobe Portfolio Settings more than five times. This will cause a delay in generating a SSL Certificate.
Lastly, below are links to DNS-related articles for a few popular domain host services. Should you encounter issues regarding how to adjust A Records and other DNS settings, these will be a great first step to getting them solved!
FAQ Links to Common Hosts: