If you already have a custom subdomain registered, you'll first need to point your URL to your Adobe Portfolio. To do this, you must modify your domain's DNS settings. This step will be done through your DNS provider, not through Adobe Portfolio. Completing this is a bit different for each service, but it will likely consist of:
- Modify the default A record for the root of your custom subdomain name (ex. home.yoururl.com). The A record should be set to the IP addresses listed in your Adobe Portfolio Settings.
- Modify the A record for the "www" version of your custom subdomain (ex. www.home.yoururl.com). This A record should also be set to the IP addresses listed in your Adobe Portfolio Settings
(A Record stands for "Address Record." This is a type of DNS record that can be used to point your domain name to a static IP address.)
*PLEASE NOTE: We provide you with two IP addresses in your website settings. The second IP address is an alternate, and not all DNS providers support two.
*When you connect a custom subdomain to your site, you're changing its DNS (Domain Name System) settings. These changes can take anywhere between 24 and 72 hours to start working properly. Domain providers refer to this waiting period as "propagation time," or the time it takes for changes to update throughout the web.
Additionally, DO NOT remove & re-enter your custom subdomain name within Adobe Portfolio Settings more than five times. This will cause a delay in generating a SSL Certificate.